Frequently Asked Questions
Everything you need to know about our lash extensions, facial rituals, booking, and aftercare.
Lash Extensions
What are eyelash extensions?
Eyelash extensions are individual faux lashes that are carefully attached to each of your natural eyelashes using a hypoallergenic medical-grade adhesive. The result is fuller, longer, more dramatic lashes that look and feel completely natural.
How long do lash extensions last?
Lash extensions last 4–6 weeks, following your natural lash growth cycle. Individual lashes will gradually shed along with your natural lashes. We recommend a retouch every 2–3 weeks to maintain a full, polished look.
What is Cashmere Mink?
Cashmere Mink is our premium lash material, imported directly from South Korea. These lashes are exceptionally lightweight and soft, providing a natural look that's virtually indistinguishable from your own lashes. They last slightly longer than silk alternatives and are incredibly comfortable to wear.
What curl types are available?
We offer two primary curl types: J Curl, which provides a subtle, natural-looking curl, and C Curl, which delivers a more dramatic, wide-open eye effect with a half-circle curl from body to tip. During your consultation, we'll help you choose the perfect curl for your eye shape and desired look.
How often should I get a retouch?
We recommend a retouch every 2–3 weeks. This keeps your lashes looking full and fresh as natural lashes shed and new ones grow in. We offer 1-week, 2-week, and 3-week retouch pricing to accommodate your schedule.
Are the products safe?
Absolutely. We use only hypoallergenic, medical-grade adhesives and premium materials imported from South Korea. All of our products are cruelty-free and undergo rigorous quality testing. Your safety and comfort are our top priority.
What is the Express set?
Our Express Mink New Set (60 lashes per eye) is a lighter, more natural option at $110. It's perfect for first-timers or anyone who prefers a subtle enhancement. The application time is shorter, making it ideal for busy schedules.
Lash Lift & Brows
What is a Keratin Lash Lift?
A Keratin Lash Lift is a semi-permanent treatment that curls and lifts your natural lashes from the root, creating the appearance of longer, fuller lashes without extensions. The keratin formula also nourishes and strengthens your natural lashes.
How long does a lash lift last?
A Keratin Lash Lift typically lasts 6–8 weeks, gradually relaxing as your natural lashes grow. It's a low-maintenance alternative to extensions that gives your eyes a beautiful, wide-open look.
What is Brow Lamination?
Brow Lamination is a semi-permanent styling treatment that repositions brow hairs to create a fuller, more uniform shape. The results last 4–6 weeks and give you those coveted brushed-up, feathered brows.
Is shaping included?
Yes, brow shaping is included with our Brow Lamination service at no additional cost. Our specialists will sculpt your brows to complement your facial structure.
Facial Rituals
What is the Express Radiance Ritual?
The Express Radiance Ritual ($100, 45 minutes) is a refined glow-enhancing facial designed for visible results in minimal time. It includes a double cleanse, DMS acid wash exfoliation, LED light therapy, and a customized mask — perfect for a quick refresh before an event or as regular skin maintenance.
What is the Signature Renewal Ritual?
The Signature Renewal Ritual ($150, 70 minutes) is our comprehensive facial experience. It includes everything in the Express Radiance plus an extended detoxifying circulation massage across the face, décolleté, and arms to encourage lymphatic flow and contouring. It's the perfect balance of clinical results and spa-level relaxation.
What is DMS acid wash exfoliation?
DMS (Derma Membrane Structure) acid wash is a gentle liquid exfoliation that works with your skin's natural barrier rather than against it. It softly refines texture and removes dead skin cells without the irritation of harsh chemical peels, making it suitable for most skin types.
What is Lymphatic Gua Sha?
Lymphatic Gua Sha ($35 add-on) is a traditional sculpting massage technique that promotes lymphatic drainage, reduces puffiness, and enhances facial definition. We extend the treatment to the scalp to release tension, improve circulation, and amplify lifting and contouring effects.
What is Mid-Freq EMS Sculpt Treatment?
Mid-Frequency EMS Sculpt ($35 add-on) uses electrical muscle stimulation technology to work deep into facial muscles. It improves elasticity, reduces sagging, and promotes a visibly lifted appearance — like a workout for your face.
What does LED light therapy do?
LED light therapy uses specific wavelengths of light to stimulate cellular processes in the skin. Depending on the wavelength, it can reduce inflammation, boost collagen production, improve skin tone, and accelerate healing. It's included in both of our facial rituals.
Booking & Policies
How do I book an appointment?
You can book an appointment through our online booking system or by calling us at 212.346.0800. All services are by appointment only to ensure you receive our full, undivided attention.
What is your cancellation policy?
We require a minimum of 24 hours' advance notice for cancellations or rescheduling. Late cancellations and no-shows are subject to a $30 service fee.
What happens if I'm late?
Guests arriving more than 10 minutes late may be asked to reschedule in order to avoid impacting the next client's appointment. We recommend arriving 5 minutes early to settle in.
Do you offer free consultations?
Yes! We offer complimentary consultations for all services. Whether you're curious about lash extensions, a lash lift, or our facial rituals, we'll discuss your goals and recommend the best options for you. Book online or call to schedule.
Do you sell gift cards?
Yes, we offer gift cards that make a perfect present for anyone who deserves a little luxury. Gift cards are available for purchase online and can be applied to any of our services.
Aftercare
How do I care for my lash extensions?
For the first 24 hours: avoid moisture (water, sweat, steam), don't apply makeup on or around your eyes, and avoid oil-based products near the lash line. Ongoing care: don't rub your eyes or pull at extensions, avoid saunas and steam rooms, keep away from direct heat sources, and schedule retouches every 2–3 weeks.
What should I avoid after a facial?
After a facial treatment, avoid direct sun exposure for 24 hours, skip heavy makeup for at least 12 hours, don't use active ingredients (retinol, AHAs) for 48 hours, and keep your skin hydrated. Your esthetician will provide personalized aftercare instructions based on your specific treatment.
Still Have Questions?
Book a free consultation or give us a call — we're happy to help.